Deep customer empathy is one of the first steps in the design thinking process, giving product teams the ability understand and observe their customers in their environment.
When we observe how our users think, see, hear, and do things through traditional empathy map templates, are we really understanding ALL our customers? Especially those with disabilities?
In an attempt to help you and your team build more accessible products, we have created accessible empathy map templates. We hope this helps you with engaging your customers in an inclusive and compassionate way.