he template has four sections placed like four petals of a flower, namely – OBSERVE, EXPRESS, ACTIVITIES, and WANTS. Each of these sections is divided into two parts, one asking the ‘what’ and the other asking the ‘why’. For example, the OBSERVE section asks ‘What does my?’, as well as ‘How does my user express?’.
At the bottom of the template, it is specified that while features may vary for specific disabilities, the solutions created should target pains, gains and overall experiences of all users – irrespective of their abilities.